Quality

Scope

Distressed Debt Management, Loan Servicing and Property Management, developed in Portugal.

Policy

Servdebt strives to be a national and international benchmark, recognized for excellence and innovation in the provision of services in the management, recovery of distressed portfolios and property management. Because Servdebt is a customer-driven enterprise and focuses on continuous improvement we are committed to the following principles:

  • Increase our operational performance, by reducing non-productive periods, promoting our employees’ learning process with ongoing training and retaining our best talents and experts so we can continue to meet our clients’ expectations.
  • Effectively align our internal processes and procedures to match our clients’ individual and specific needs thus enabling more efficiency.
  • Assure a vast financial internal control, through a permanent monitoring of our performance, maximizing our results and, consequently, increasing the satisfaction of our stakeholders.
  • Carefully select and continuously evaluate external suppliers in order to guarantee our values and quality standards are met at all times hence assuring top quality services.
  • Comply with all legal obligations related to our clients, our company and the standard NP EN ISO 9001:2015, safeguarding the efficiency of our Quality Management System.
ISO 9001 Certification
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